Delivery & Returns
Please allow up to 2 working days for the preparation of the orders. Order will be processed immediately, if they are placed between monday to friday. While orders placed on saturday and sunday will be processed on monday. Same is the process for any holiday, and these are processed on the next working day. Orders can be delayed due to verification or time of order being placed.
Please note: All orders are subject to verification/call confirmation from the details provided in the shipping section. By verifying the phone number during order placement, your order is confirmed automatically.
Expected delivery times
Local: 3-4 working days
International: 4-5 working days
Shipping & customs duties
United Kingdom: £4.95 (Free shipping on orders over £50)
International (Australia, India, Pakistan, North America, South America): £24.95
Any duties, if applicable will be paid by the customer.
Orders can be cancelled any time before they are processed. Once the order is shipped, you will receive an email containing the tracking information. Make sure to check your spam folder as well. https://dua-e-noor.com may cancel orders for any reason.
Common reasons include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
To help ensure that your shopping experience is safe, simple and secure https://dua-e-noor.com uses secure socket layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the ssl digital certificate registration.
We currently have a return policy of 14 days from the date of delivery. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions*.
Items being returned by customers must be have a tracking service to receive a full refund.
* items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact.
Did you receive any faulty or wrong products?
We want all our customers to receive top quality goods. If you think there is a fault with an item or it does not conform to the product you have ordered, you can return it back to us. Email us your query along with the picture of the defect as proof. If any product is unsatisfactory due to defective workmanship or materials, we will replace or refund you the purchase price.
Will shipping charges be refunded?
We offer full refund for defective items only.
How will I receive my refund?
After the item is retrieved, we will refund the eligible amount as follows:
The payment will be made only to the debit/credit card or PayPal used to order. It takes up to 5 working days for online refund to reflect on your statement.
Please allow us up to 7 days for the refund to be processed after goods are received.
Returns, exchanges& refunds will only be facilitated for the goods purchased through https://dua-e-noor.com only.
Goods & items purchased on sale or other promotions are not eligible for returns & exchange, unless you have received damaged goods.
Can i order custom sizes?
All products on the website are according to the company standard sizes. No alteration or custom sizes are available.